Accessibility statement for Gender Recognition Certificate application service

We want everyone to be able to do what they need to do with our website, regardless of any access needs due to a disability or condition.

A detailed accessibility statement about the Gender Recognition Certificate application service

This page describes:

  • how accessible our website is
  • what to do if you have a problem
  • what we are doing to meet the regulations

This accessibility statement applies to the Gender Recognition Certificate application service and document checker. It does not apply to the guidance about Gender Recognition Certificates on GOV.UK.

Using our website and services

This service is run by the Government Equalities Office. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text as simple as possible to understand.

AbilityNet (opens in a new tab) has advice on making your device easier to use if you have a disability.

How accessible this website is

We aim to meet international accessibility guidelines, however this may not always be possible, or we may have missed a problem.

We know some parts of this website are not fully accessible.

  • most older PDF documents that are linked to from this website are not fully accessible to screen reader software
  • some GOV.UK Pay pages are not accessible, but we do not manage these pages – see the GOV.UK Pay accessibility statement (opens in a new tab) for more information

We are working to fix the issue with inaccessible PDFs.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact GRPenquiries@justice.gov.uk.

We will consider your request and get back to you within 5 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we are not meeting accessibility requirements, contact GRPenquiries@justice.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens in a new tab).

Technical information about this website’s accessibility

The Government Equalities Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (opens in a new tab) AA standard, due to ‘the non-compliances’, listed below.

Non-accessible content

The content listed below is not accessible for the following reasons.

  • Statutory declaration PDFs have not been marked up with tags or text descriptions – this makes it difficult for people with screen readers to use them

Non-compliance with the accessibility regulations

Statutory declaration PDFs have not been marked up with tags or text descriptions. This makes it difficult for people with screen readers to use them.

We are aware of these issues and are working to fix them.

Disproportionate burden

We have not yet identified a part of the service where it would be a disproportionate burden on the Government Equalities Office to resolve the non-compliance. If this becomes the case, we will publish full details here explaining our decision.

How we tested

Testing has been conducted internally by Government Equalities Office staff and externally audited by the Digital Accessibility Centre (opens in a new tab). Where they have been checked for compliance, it has been against WCAG 2.1 AA.

What we are doing to improve accessibility

We are working to fix any parts of the service which are not accessible.

Preparation of this accessibility statement

This statement was prepared on 7th June 2022. It was last reviewed on 7th June 2022.

This website was last tested on 26th May 2022. The test was carried out by the Digital Accessibility Centre. Where they have been checked for compliance, it has been against WCAG 2.1 AA.